PayPal will send a notification to the registered email address right after the successful purchase of our product. The additional email notification from us serves as a confirmation that we have received your order. Sent to you by our digital pigeons!

You will be receiving two notifications to the registered email address, from both PayPal and us. Don’t be alarmed! This only serves as a confirmation that we have received your order.

Once the order is confirmed, it will be processed within 24 to 48 hours by our warehouse. Our helpful elves over at the warehouse will help to sort out the packages and allocate the order(s) to the respective courier service, according to where you live.

We will work our magic by ensuring that all goes well and that your package will safely make their way out of our warehouse. You can expect to receive a shipping confirmation email, complete with the tracking number once your order is in the hands of our respective courier service provider.

Once your order has been shipped, you can expect to receive your package within 5 to 7 business days for orders within the US and 10 to 14 business days for international orders.

Fret not, once your order has shipped, you will receive a shipping confirmation email, complete with the tracking number. With this tracking number, you can monitor the delivery progress of your order right up till delivery. That way, you can put your worries away.

*Please be informed that business days do not include weekends or holiday.

Whoops! Unfortunately, we are unable to advise what customs duties & taxes may be applied to international shipments. Any customs duties & taxes are applied at the discretion of your local customs office. All customs duties & taxes be payable by the customer and we are sorry that this is beyond our control.

For more accurate information, we like to suggest for you to get in touch with your local customs office to avoid the surprises of getting any unexpected duties & taxes.

You can track your order by entering your tracking number at:

https://webtrack.dhlglobalmail.com/ (US orders)

https://www.usps.com/

http://www.accessworldwide.net/ (International orders)

Please contact us via our hotline 1-775-473-1358 or email: support@ultrafx10x.com to inform us. Our team will fix this for you right away!

Unfortunately, exchanges to a different product is strictly not allowed. We do recommend for you to return your original item for a refund and place a new order for the different product.

We’ve worked so hard to ensure that this doesn’t happen to you! However, if it does, we're really sorry to hear about that. Please reach our friendly representatives via our hotline 1-775-473-1358 or email: support@ultrafx10x.com with your order number and product name of the item you were supposed to receive, including any further details. We will take it from there and do our best to resolve this for you.

If you change your mind about your order(s), you may be eligible to return the item for a refund. However, there are a few important things to keep in mind when returning a product(s).

For eligible products, you have up to 365 calendar days from the time you place your order(s) to initiate a return. You can return the bottles, whether they are used, unused or empty, back to us. The postage fees for the returns are to be borne by customers.

Please follow the steps for the returns.

Return your order(s) back to us the return address:

UltraFX10 Returns Centre
c/o SISK Fulfillment Service

1900 Industrial Park Road
PO Box 463
Federalsburg, MD 21632

• Kindly include your Name and Order ID: XXXXXXXXXXXXXXX on a blank piece of paper and place them in the package.
• Drop off your returns at the post office/courier of your choice.
• Contact us to provide a picture or screenshot of the postage receipt and/or the returns tracking number. This is done so that we can monitor your returns and ensure you get your refunds in the shortest time possible.

Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.

• After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return.
• If you're receiving a refund after we have received your item, it may take an additional 10-14 business days for your bank/card issuer to disburse the funds back into your account.